Customers decry lack of money in many ATMs in FCT

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Commercial bank customers on Friday decried lack of money in many Automated Teller Machines (ATMs) within the Federal Capital Territory (FCT).

A News Agency of Nigeria (NAN) correspondent, who visited some banks in the city, also observed long queues in most of the banks.

Some of the banks visited were:
United Bank for Africa (UBA), First Bank of
Nigeria Plc (FBN), Guaranty Trust Bank (GTB),
Area 3; Ecobank, Gwarinpa and Zenith Bank
in Dutse.

Other banks visited were: Diamond Bank,
Stanbic IBTC, Sterling Bank, First City
Monument Bank and Access Bank, all in
Garki.

A customer at the First Bank, Area 3, Mrs
Esther Uche, said she had been waiting
under the sun for more than 20 minutes and
had not been able to withdraw her money.
Uche said, “The bank management is aware
of the usual chaos during every festivity and
ought to have made adequate provision,
especially regarding availability of funds in
ATMs.’’

A customer at the GTB, Mr Gabriel Okwoche,
said that it was unfortunate that the banks
had not been meeting customers’ demands.
Okwoche said he did not expect the queue at
the bank, as many Nigerians were complaining the economy was bad and no money in circulation.

At the UBA, a customer, Miss Joy Edoh, told
NAN that she had been to about four banks’
ATMS in Garki; and that there was no money
in the machines.

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Edoh said at the Access Bank in Garki, she
and other customers waited for 30minutes
and when it got to her turn, the machine
stopped dispensing cash.
“I am happy that the UBA ATMs are all
working and I am sure to get money in the
next five minutes,’’ she said.
At the Union Bank, it was observed that no
customer was seen at the ATM, as it was not
dispensing cash.

Meanwhile, a visit to Diamond Bank, showed
that many customers were seen in the
banking hall and there was a long queue of
customers at the ATM.
NAN reports that there were long queues at
the Ecobank ATM in Gwarinpa, with some
already frustrated customers leaving the
bank premises.

A customer, Mr John Johnson, said the
management of the various banks and CBN
should do something about the queues at the
banks.
“Today is 23 and we have all the remaining
days of the holiday to contend with and we
are already experiencing insufficient funds.’’
“I wonder what we will face during the
holidays. I implore the management of all the
banks to ensure that the ATMs are loaded
with cash.
“If this is not done, customers are bound to
suffer during this Christmas celebration,’’
Johnson said.

Another customer at Ecobank, Mr Emmanuel
Adejo, said he was at the bank’s head office
in Wuse 2 but could not withdraw.
According to Adejo, a bank official said the
bank had insufficient funds as CBN did not
release money to the bank.
A customer at Zenith Bank in Dutse, Miss
Talatu Abraham, said she was impressed that
most ATMs at the bank were dispensing cash.

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